Shipping policy
UK
All Uk orders will be shipped Via Royal Mail second class. All shipping is calculated at checkout based on weight.
Orders are usually sent within 3 days of receiving them however if you would like your order soon than this please let us know and we will do our best to get it to you faster.
EUROPE- We have currently halted shipping to Europe until we find a way to navigate the new inport taxes.
Please note that when ordering from Europe you may now be charged import duties or customs charges. This is out of our control and we can not be held responsible for these charges. We suggest you inquire with your customs office to establish what charges may occur and factor this in to your purchase price.
Shipping to all overseas orders are calculted at checkout based on weight.
All overseas orders are sent Tracked. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.
Delivery times are usually around 7-14 business days.
INTERNATIONAL. ( REST OF THE WORLD NOT INCLUDING EUROPE)
US: All taxes for the US are charged at checkout so the price you pay on our website should be final.
Please note you may be charged import duties or customs charges. This is out of our control and we can not be held responsible for these charges. We suggest you inquire with your customs office to establish what charges may occur and factor this is to your purchase price.
Shipping to all overseas orders are calculted at checkout based on weight.
All overseas orders are sent Tracked. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.
Delivery times and currently very delayed but are usually around 7-14 business days.
*Oaken is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
*Oaken s not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
In the event that you have confirmation of your purchase but we do not have your chosen product in stock we will be able to offer you a full refund.